World Class Solutions

BPO SERVICES

Business Process Outsourcing – Data & Voice

Our Call center runs different services today which include inbound and outbound call center services, technical helpdesk, customer service and support, web research and more. Some of the services that we provide:

Tele-calling B2B, B2C for

  • Data Hygiene – update clients / vendors / prospects lists
  • Lead Generation
  • Surveys and market research
  • Brand promotion & concept selling

Internet Research & Data Capture

  • Email Blasting
  • Online research and analyses

Custom Surveys

  • Customer Feedback survey – online & Telephone
  • NPS (Net promoter score) – online & Telephone
  • Customer Satisfaction surveys – online & Telephone
BPO Service

Infrastructure

We support our customer service operations using the latest and most efficient hardware and software systems which include

  • EPBX system – supports multiple lines and channels to support multiple client operations. Features include VRS(Voice response system), Uniform call distribution, skill based call routing, TAPI, CLI and many more features.
  • Networked desktop systems supporting high internet bandwidth
  • Noise cancelling headsets
  • Dedicated ISDN PRI lines
  • Cisco routers and central server for access to software
  • Custom created CRM software with TAPI interface integration and CLI pop up to ensure smooth capture and secure storage of customer data for each client.
  • Scale up capability to support any mid-sized customer contact operation.
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If you want to try our services you can message us at anytime we are available 24/7  for you.

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